- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I basically placed an order on November 25,2018. It took 3 weeks to get delivered and at the end, i had to pay customs fees. I called DHL saying i wanted to refuse the delivery and sent back the package. Then i got an email from DOYOUEVEN on January 15 which is almost 2 months after my purchased, asking if i wanted to get the package delivered again or a refund.
If i sent the package back, it's in the only perspective of getting a total refund. I am really pissed of cause the delivery took 3 weeks and then they suggested me to be delivered again on 7 days delivery. I think this company has no good customer setvices and they are just trying to get the things longer so then people forget about their refund. Better to go to sportcheck or to order somewhere you know.
Alessandra F.'s review of DoYouEven earned a Very Helpful vote
Alessandra hasn’t received any thanks yous.
Alessandra doesn’t have any fans yet.
Alessandra isn’t following anybody yet.
Empty.
Hi Alessandra,
Thank-you for sharing your feedback with Doyoueven.
We're sorry to hear of your disappointing experience with our customer service.
Please keep in mind your delivery failed due to being unclaimed, our parcel had successfully been delivered, just not claimed by the recipient.
The couriers then also sent this back to sender via the most cost effective method for them, therefore this created a further delay in us receiving your parcel.
Christmas is one of the busiest periods in retail and we are working hard to get back to all customers enquiries so we appreciate your patience.
We are absolutely willing to have this parcel sent out via our EXPRESS method which is anticipated between 2-7 business days, this is common shipping time for Australia.
We appreciate your patience and understanding as we had this issue solved for you.
Please let us know if you have any further questions about your parcel.