Alessandro V.

I made an order on the beginning of December: it was a backpack and 1 set of Digimon DIM CARDS. Shipping via dhl. After 3 weeks and so, I was told that the backpack, the most expensive item, was sold out. Instead of inform me prior, they just went ahed and shipped the dim card set, which costed less than the shipping fee, without asking me if I wanted to cancel the all order instead. I ask them if they could at least refund me the shipping fee, since they didn't inform me before. But they refused. So I opened a claim with my credit card because I didn't thought it was fair. Then, I talked to the costumer service and they refund me for the sold out item plus a percentage of the shipping fee, so I dropped the claim and we resolved the issue.
After that I found out that they BANNED MY ACCOUNT! For absolutely no reason! My account that has some pre orders already made! Unbelievable. They don't answer my emails and they don't give me any explanation! I'm just speechless. Just be aware, they have better website, don't use them!