Alexander B.

I've had a bad luck to make an order at Amazon.fr and was amazed with the attitude. First of all they've credited the order to my bank account 3 weeks before intended shipment. Then after the delivery time has already passed they've sent an email saying that I might probably want to cancel the order. I've contacted the client service and they've told me that probably I will get my order in another 6 weeks, but it's better to cancel the order. I've asked why did Amazon then take the order, and the chat lady has just disappeared. I restarted the chat and the other lady has told me that she doesn't believe that the order will ever be shipped! And offered me 5 Euro coupon on Amazon, though as she said her manager has blamed her for that :) Then she has just disappeared again.
Long story short - appalling service, Amazon.fr doesn't give a s... about its customers and they are OK not to keep their obligations. Don't make them earn money!

My card was double charged by American express for the same air tickets, which I've requested to them to investigate by email and phone. During one week I've been requesting to give me any feedback on the matter, connect me with the person in charge, give me any deadline, but all in vain.

They expressively say that the management is occupied with more important matters and they don't have time to manage customer issues. Moreover, I'm contacting them on behalf of a big multinational company, and still they don't show any interest in approaching the customer's issues.

So be aware, that 1) American Express will do mistakes when booking your trip
2) they will not care about solving their mistakes
3) you will not be able to reach anyone who can take care of your issue

So use this esteemed agency at your own risk only..