I contacted their chat representatives 3 times and each time was terrible. My biggest concern is that I ordered items that said, "Ready to Ship" (or something similar) thinking that'd mean it would get shipped out quickly and in time for Christmas. However after speaking to a chat representative today I find out that the date my items will get shipped out will be delayed and arrive after Christmas.
I should not have had to find that information out through contacting them, they should have sent out a notification stating that there might be order delays, even if you ordered within the "Get it before/by Christmas" Window.
Also, they don't provide proper status updates on your order, which is why I continue to contact their chat representative. I was hoping to make adjustments to my order since one chat representative said no status means it hasn't been shipped but, the one I spoke to today said it's too far in the delivery process to change despite, the order not even been shipped out yet.
The chat representatives don't try to help you and all they seem to be able to do is apologize for the inconvenience which does absolutely nothing other than provide lip service.
Hello Alexander. Thank you for reaching out regarding your experience. We truly apologize for the inconvenience this has caused you. What were you trying to change on the order? Thank you, Brandon.