I have been with the company for a few months only, and i have opened up a small investment portfolio, and I find it very frustrating that my broker takes sometimes days to return my calls and does not seem to give me the attention i would expect any client to receive. I would just like better communication and customer care.
Tip for consumers: not great at client communication
We would like to apologise for the inconvenience that you have experienced. We will make sure that we improve on the communication aspect between you and your broker. Can you please contact us via phone and we will follow your complaint up. Thank you
We would like to apologise for the inconvenience that you have experienced. We will make sure that we improve on the communication aspect between you and your broker. Can you please contact us via phone and we will follow your complaint up. Thank you