Alexander T.

My dealings with MyUKMailbox have been an awful experience. Similar to a scam, they drained me of my money step-by-step along the way, and left me with nothing.

It was supposed to be simple: I have Lindt chocolate valued at £100 forwarded through them to my home in the United States. My experience was anything but simple. From the hidden fees (of which they claim to have none), to me receiving my utterly destroyed package at their fault (whilst they claim to take "skill and care" in repackaging and dispatching the items, they did not account for the obvious: chocolate will melt in my climate. Despite knowing it was chocolate, despite dealing only with international consumers, and even after considering the frangibility of the chocolate by using "Fragile" marking tape, they did not take the "skill and care" necessary in packaging my items that would result in their proper arrival. Now I have two inedible chocolate masses; residue streaked across their packaging, and they refuse to help me any further.

Ver the course of this awful experience, I had been in contact with them throughout the month of May. They gave me a discount on the courier charges because they omitted information about Royal Mail shipping constraints, they refunded a membership I paid for because I pointed out that they are advertising a "Free trial," yet they still charged me.

After receiving my destroyed goods, they accused me of not considering my local climate and that the chocolate would melt DESPITE them only dealing with international consumers AND claiming to have "skill and care" in their packaging services. They informed me they would not reimburse me.