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They are liars, I have physical proof of then lying. They say they delivered my items to a neighbour when there supposed to deliver to my address. So I made a ticket and then they said they delivered to my address. We'll I have a ring door bell camera to prove that you didn't. I have knocked on numerous doors and they haven't received my package. They are liars and they make a ticket and just tell lies. Do not buy from this company or you will sit here writing a review on how they have robbed you also. Total scam. Worst is you even have proof but they just don't care that's a bad company. Once they say neighbour house then they delivered my address. I have a ring door bell 🔔 so can prove your lying. How they can treat people like this
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A bit of an unreal situation. 1 week of chats with customer service to warn them that the...
Hello Alexander, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team