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Alex B.

Contributor Level

Total Points
103

1 Review by Alex

  • Houzz Pro

12/11/21
Verified purchase

After being hounded for years by their persistent sales team we finally committed for a year of "Pro" service for our design company. This was very expensive and yielded no solid leads after one year.

For comparison, Google gave us almost 3,000 referrals in a year, Instagram almost 8,000.
Houzz Pro... 30. In an entire year. Less than 3 click throughs a month for $400 a month.

After a year they renewed us on a month to month basis for $400 a month with no fore warning or any follow up to see what we had thought of their "service".
Our Houzz Pro "dashboard" contains no information on billing, renewal terms or renewal dates.
To cancel your auto renewal you have to do it on the phone, 30 days in advance.
Our sales rep. No longer answers emails and will not address this issue.
We are disputing this with Visa and we keep getting charged.
We block Houzz Pro and next month we get billed by Houzz Advertising.

Truly a terrible, parasitic, dishonest company that provides zero value.
Avoid, avoid, avoid.

Products used:
Houzz Pro Account Promotion

Service
Value
Returns
Quality
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Houzz T. – Houzz Pro Rep

We are sorry to hear about this! Please contact your dedicated account manager or reach out throughhttp://help.houzz.com with your company information and we will be happy to have a team member reach out!

Alex Has Earned 3 Votes

Alex B.'s review of Houzz Pro earned 3 Very Helpful votes

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