Alex B.

Bought a LA Dodgers jersey at MLB shop Europe which costed me 92,00 for the item and 7,93 shipping costs. Took a few days before I received it. I never got any notification on how the order is going. I just suddendly got it. Well, at least it's here. But the sleeve was broken and there was a stain on it. I couldn't accept this, and I asked how to send it back. I got my instructions, the day after I got it, I immediately shipped it back, which costed me another 15,00. After a few days it had arrived. As this was my first time sending something back overseas, I didn't exactly know what to expect, so I polightly asked what to do now. The only thing I got back was a quote from the terms without any further text. Oh well, I can live with that. It will probably be allright.
After a few day's I got mail from Paypal that someone (MLB Shop Europe) returned money to my account. I checked it, and it was only the 92,00 rom the jersey. *sigh* So I contacted them again, to tell them that the European law says that they're supposed to pay me the item and also the shipment costs back that I payd them. They told me that it was sent to the finacial department. And again a few days later I got another payment of 7,93. So people, if they also tried to not pay back the shipping costs to you. They're supposed to. But some companies just hope you're stupid, or think that it's to much work to get a full refund. But it's not! They know they're wrong, and they know they're supposed to pay back all the costs.
I even think they have to reimburse the other shipping costs (15,00) because I didn't broke the jersey, they sent me one. But that would be courtesy, and they onbviously don't have that. Eventually I got the full refund. But it's a shame that a company is trying to rip you off first.

I learned a lot from this. I ordered the same jersey now on Ebay from someone else which was even cheaper, and it is also the real one. Never again from MLB shop Europe.