Easy to use, very comfortable, many options. Only criticisms: my mattress did not come with adjustment cards or instructions, I had to go online to figure out what layer order I needed. I also don't notice the cooling gel doing anything even as a top layer because it lays under the outer cover/ pillow top, so I sleep very hot. Other than that, it is the most comfortable mattress I've ever owned. It's the only customizable nail- order mattress, no need to try it out ahead of time.
Thank you for leaving us a review, Alex! I'm sorry you didn't get our recipe cards when you got the bed. We've spent some time shaking out our packing & delivery process, so that definitely shouldn't be happening anymore. Would you like us to send a new pack of cards out to you?