Alexia W.

I have emailed customer service to update my email on my daughters account on file, because my current email for her account was deleted a while ago so my daughter cannot reset her password after forgetting it. So I emailed customer service to update it and they said they would be more then happy to do so. Its been a few weeks with emails back and fourth about updating my email, then this morning I get one saying that my daughters account has now been deleted and there is nothing they can do. My daughter is now in tears. I have no idea why they decided to delete the account, especially after I specifically said not to delete the account. Overall, the game is quite inappropriate, its full of hackers and scammers, and customer service doesn't do anything about any problems you may have. So unless you are prepared to have your child/ren in tears, don't get the game.