When i called because i lost my signal 2 weeks in a row due to rain and wanted to cancel they sent out a technician to check to make sure the satellite was working properly. It was. I called again to let them know I was not happy with the service and I wanted to cancel it... I was LESS THAN 1 MONTH in on the contract and they wanted to change me early termination fees. I find that ridiculous. I had direct tv for 7 years and a handful of times did i lose signal. Here in the qst 2 weeks I lose it twice and they won't cancel the contract without the 400 or more in early termination fees. If you want to get this service I would recommend checking with neighbors and friends in your area and make sure they don't lose their signal to weather, drive around look for dishes if you're not seeing them don't get it. It is not worth the headache.