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I was sent the wrong boots 3 times in a row see images (left is ordered, right is received). Frye Company refused to make this order right and the conversation ended with "those boots are the graphite pair based on the sku."
Please, avoid this company at all costs.
Images: Order, shoes I received and the pair they match to on the Frye website, and a picture of the shoes I ordered for comparison.
I went as far as to report Frye Company to the FTC for misleading business practices because I couldn't believe this experience and blatant lies about the product. It seems they are offloading less popular inventory in place of more popular inventory.
Tip for consumers:
Avoid it.
Products used:
I've kept the wrong boots (in box) for now hoping someone will honor the right pair.
Start date with Higbee and Associates was August, 2020.
I had an awful experience. I asked a simple question back in August when I first hired the law firm, the response was consistently "we will have to ask the attorney."
I never received an answer.
About 30 emails later that would be responded to in about two weeks, a phone call I was expecting that never received and finally a BBB complain, I ended up cancelling my service today as of 6/3/2021 when they informed me they were "not obligated to communicate through BBB" and that they "will simply cancel [my] service."
I will avoid all the details to keep this short. My advice would be to steer clear of this business.
Alex N.'s review of Higbee & Associates earned 9 Very Helpful votes
“These CRIMINAL SCAMMERS belong in Jail... Mathew Kidman Higbee along with Criminal wife lives at 3409 Calle Del Torre in Las Vegas, NV - Melissa M Higbee, Phone number: (260) 495-7265 - AKA... Kidman Enterprises LLC - INVESTIGATIONS ARE ONGOING...”
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Empty.
Date: January 28,2024 at 3:31:20 PM EST To:support@thefryecomany.com Subject: Order FRYE-884789...
Again, we regret to read about your feedback, Alex. We would like to address your concerns and improve your experience with us.
We take great pride in our customer service which is why we have more than 1,000 five star reviews from verified clients on our review platforms. This is also why we’ve continued to go out of our way to try to remedy your situation. However, despite our sincere attempts to improve your experience- you refuse to communicate directly with us and are instead choosing to leave negative feedback on any platform you can find.
Again, we cannot discuss details about your situation on public platforms.
Can you please send an email directly to our Client Support Coordinator at jlawson@higbeeassociates.com? We hope to hear from you soon.