I contacted and contracted LegalZoom to form an LLC for me. Unfortunately, a mistake was made on the initial filing and an amendment was filed. I was sent form via email and promptly filled the forms and send them to LegalZoom. I called the same day faxed the documents back to them. I was informed they had the documents. The next day, I followed up and was again told the documents were there and being processed. Three days later I received a call informing me they still needed the documents. I asked why I had been told they received the necessary documents and now need them. The agent could not answer the question and I then asked for a manager to call me. It is now a week later and I still have not heard from management at LegalZoom and I found out today, in spite of emailing the documents earlier this week, they had AGAIN not been received even tho a agent told me on 4 days ago they were in receipt of the documents. I asked again for a manager and was told again it would take up to 3 days for a manager to call me. This is frustrating. I paid for expedited service for the original service and now, a month later nothing has been resolved and I can't open my new business and I am losing thousands of dollars a day. Thanks for nothing LegalZoom. The worst part is the request for a manger to call me back and being completely IGNORED!
Hi Alex, we're sorry to hear you weren't happy with your experience and we would like to try to make things right. Please reach out to a manager directly via help@legalzoom.com with your order information & we’ll try our best to resolve things. We look forward to making your experience a better one.