alex s.

What a crap service they provide their delayed customers. Today my daughter arrives at Bristol airport for a 2130 flight to Edinburgh. The earlier Easy Jet flight left around the same time as she got into the airport. He friend reported that that earlier flight was NOT full. 10 minute after the departure they announced the 2130 flight was delayed 3 hrs!.
Many people on the 2130 flight could have been put on the earlier flight!
Of course it wasn't announced straight away that the delay was 3 hrs-that would have meant that their compensation vouchers would have had to be given out immediately. Guess what... there were NO EASYJET staff anywhere in the departure zone for more than 2 hrs. Then these staff arrived to give out their vouchers... all of £3 (yes. Three pounds sterling). Of course by then all the shops that would have offered something were CLOSED!. In fact what could you get for £3?
I understand that Easyjet is a so called Budget airline but that shouldn't allow them to completely disregard their customers for hours and bring in useless vouchers (that have to be used within 48hrs!)... they could have taken a kettle and some nescafe and biscuits... that would have been better customer service... and the evening goes on as she is still waiting for the promised flight!
The reason I write this is that the very same thing happened to me with EasyJet at the same airport for the same flight...! Who is kidding who?
Lets hope she gets home tonight!