If you can understand the concept of services Fxcess provides, then you can have a real picture of how good this broker is. Indeed, this is not one of the most versatile brokers out there, but they don't even try to be that. On the contrary, I think they have targeted a certain type of traders and provided an excellent trading environment to suit their needs.
This broker can be a perfect fit for traders who like trading on MT4, who like simplicity when it comes to account options, and for whom customer support is an important aspect.