SCAM SCAM SCAM! Wont let me give 0 stars. I thought I bought 2 chairs, pillows and a fire pit. I received a small box. I ask them where my real order was and they said they checked and I did receive the right order, which I didn't. Then they proceeded to ask me to sell the item they sent to get my money back. Who shops to sell something? Now their site is closed. Worst experience ever. I'm going through PayPal luckily to get my refund. PLEASE STAY AWAY FROM THIS SCAM!
Dear Alfredo P.,
Thanks for your order and we are sorry for the inconvenience.
We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures on the product page, or if you have received the wrong items, please follow the steps listed here below:
Steps:Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
Solution plan: 72 hours after the issue is confirmed, Customer Service will send a replacement or issue a full refund.
Every order from Newchic has a 14-day return or refund guarantee. We are focusing on providing high-quality items for you. Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here, by opening the link on computer.
In your case, we suggest you contact and offer us some photos of item you received to show the problem. Please includes SKU sticker and the shipping label.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
Our customer service try their best to offer you a reasonable solution through the return policy.
Best regards,
Newchic team