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I've honestly never experienced such terrible customer experience in my life—especially from the likes of a luxury retailer. I ordered a coat, returned it 2 days later as it was too big and still haven't received a refund 36 days later. Back and forth with customer service, takes them 5 days to reply with no updates, misunderstood my case multiple times, they don't look at previous comms. False promises, false information regarding refunds. I can honestly say I will NEVER shop with Coggles ever again—they clearly don't have the cash flow to refund customers.
Tip for consumers:
awful retailer
Products used:
Jackets
Alice B.'s review of Coggles earned a Very Helpful vote
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