I purchased Rip Tiger Ultimate for an older computer I was using. I have since gotten a new computer with Windows 10. I tried to install Rip Tiger using the codes associated with my Rip Tiger Ultimate previously purchased. Initially I received a response thanking me for purchasing the software. The next time I tried to access the program, I saw that I was using the trial version. I tried uninstalling and reinstalling several times, but I could not correct the problem. I contacted Rip Tiger Support a number of times, but have not gotten help.