Alicia C.

Rightio sent someone to clear a blocked outside pipe and charged me £720 for the hour's job. An obscene charge.

The last 15 minutes were spent by the guy putting his equipment back in his van, and mostly on the phone outside my house. I was next to the front window and watching him and the time extremely closely, as I knew about the charges - and yet I was charged an additional £152 for this as they claim the time for the job went just over the hour. This is scandalous and have contacted a consumer watchdog about their practices and costs.