Alicia E.

Ordered a bat from this company solely because they offered free 2 day shipping. I ordered Sunday so it should have been here wednesday. It's now Thursday and still isnt here and shows it as at least another day away. Contacted customer service and they lied to me twice. First saying that I chose priority shipping which is 3 to 5 day shipping. LIE. I sent them a screen shot of my order where it shows 2 day shipping was selected. She then tried to lie to me and tell me it's because I have a po box so they ship USPS and usps has no two day option. LIE #2. USPS actually does have 2 day shipping, it's called priority Express and is guaranteed 2 day shipping. When I told her this she needed the chat and it asked if I wanted to speak with a representative again. I said yes and no one ever connected to the chat. My nephew wanted this bat in time for his pictures, which were for today. Zero accountability from the company and she kept trying to blame me!