I bought 4 skirts for my bridesmaids. They arrived not looking like the pictures, longer in length a weird pattern of fabric. One didn't even show up and can only use the online contact, still haven't heard a response back on that. So i went to return and it says i now have to pay shipping both ways for an ill described item. I will not be using again and will not recommend to anyone. The part on the order part just says return accepted within 14 days. You have to go to FAQ's to find out about the shipping costs.
Hi Alicia! Our sincerest apologies for your recent unfortunate shopping experience. As described in our return policy at https://www.opensky.com/customer-support?article=2492115, it is expected that you would need to cover the original and return shipping unless the product was damaged, non-functional or otherwise not as described. If you feel the item falls into one of these categories, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will look into this further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.