Alicia M.

Absolutely terrible experience, ordered a dress to be delivered in DUBAI, and it was delivered to the US. I first called the customer service and the agent told me the dress was certainly going to be delivered to me I just had to wait. I called UPS and they told me that for sure this is not an international delivery. So I called the customer service again, they were not sure if they can change the address or no and didn't seem to give a $#*! about it AT ALL. I ended up spending hours and hours over the phone (paying for international calls) to understand that they will never deliver my dress and never find a solution for their mistake.
I asked for a refund and that still didn't happen.
They are also extremely RUDE on the phone

It's the worst customer service I ever had to deal with