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Alicja O.

Contributor Level

Total Points
162

2 Reviews by Alicja

  • NastyGal

12/20/23

The company is a joke. I never received my item and when I disputed the transaction with my credit card statement, they said "that's not our company" LOL! And when you try to contact them, good luck - all you get is a runaround and the same email twenty times.

Service
Value
Shipping
Returns
Quality
  • Pretty Little Thing

1/3/23

Literally the worst customer service. I returned two items in NOVEMBER and it's now January and I haven't received a refund. When I contact customer service they just say "it might take a while" or keep pushing the date to "check back in". I was at first told to check back on the return status in December, then they pushed the date to January, and now again to later January. I WANT MY MONEY BACK!

Alicja Has Earned 2 Votes

Alicja O.'s review of Pretty Little Thing earned 2 Very Helpful votes

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