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My order was incomplete and they didn't even try to resolve this issue. And you pay a lot of transport tax. I paid 15£ only transport. Imagine my disappointment when the order came incomplete too. Very bad customer service skills!
Alina C.'s review of Mano Mano earned a Very Helpful vote
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I placed an order through this platform ManoMano - Order M240167971850 - where i received a...
Hello Alina C,
Thank you for taking the time to write a review of your experience using ManoMano.co.uk.
I am very sorry that you have not been able to obtain a satisfactory resolution regarding your order. I sincerely apologise for any inconvenience caused on this occasion.
Unfortunately, I have not been able to locate your order or any previous contact using the details you have provided but I have written to you privately to request more information.
Please note that if your order should be received incomplete, the following steps should be taken for the seller to resolve for you accordingly:
1. Log into your ManoMano.co.uk customer account with your email address and password.
2. Go to "My orders" (top right), then look for the heading "Online support".
3. Choose the subject line "Order" followed by "Order missing items"
4. Then, simply write your message and send it.
Once your message has been sent, the seller should get back to you directly with an answer within 24-48 working hours. That reply will probably be sent by email so please keep an eye on your inbox as well as your spam/junk folders.
I look forward to hearing from you and I apologise again for any inconvenience caused.
Best wishes,
Alex