Aline H.

I wrote a review in June 2017 regarding the scam and the run around when I attempted to return and get a refund.
I decided to go to my credit card company and see if there was anything they could do since I was scammed. I was informed they could look into charging back WigSis. A case file was opened and I was given a immediate refund by my cc company. If my case was successful, I could keep the refund, if not, the refund would be reversed.
I completed the form required and forwarded all my proof, which included all email correspondence which showed how terrible they were to deal with, all the run around and refusal to accept return and refund. I forwarded the online picture of the wig I was suppose to get and a picture of the actual garbage I received. I also sent a few reviews from sitejabbers to show that many others have been scammed by WigSis.
In the end, my cc company sided with me and charged back WigSis.
It took approx. 6 weeks for my cc company to complete the investigation. WigSis did refuse the first attempt, which I was told is typical. My cc company had to do a tier 2 escalation and that is when they agreed with me and forced the refund.
If you have proof and stick with it, you can get your money back.
I received an email from WigSis after a won, they said I needed to return the wig since I received a refund. Lol, that was all I wanted to do in the first place. Ridiculous.
Anyway, I called my cc company and they said I should send it back as that is the policy. Otherwise, WigSis, could try and charge me again. I had to pay to send it back to China, as directed. I am so happy this is finally resolved.
I really hope this helps.