Everything about how delivery works is right there for all the see. Including substitutions if needed. I ordered ten bottles of my favorite wine because I can't find it anywhere else with reasonable shipping. It's not available in my state, which is weird. I got all ten which were packed great. I ordered on a Tuesday, they were shipped on Thursday and I received them on Monday. Weekends never count when it states business days. I had no issues. I ordered in plenty of time to get them when I needed them. Thank you for great customer service! I will be ordering again! And again...