Alisa B.

I received a faulty product four months ago, it took me three months of correspondence to get an approval from a warranty team to send it back. But they keep sending me links to print the label that doesn't work. Four months of countless emails back and forth and I still cannot send it back. They don't even answer me anymore although they already agreed to give me money back after I send them the product. But they made it impossible so I received no service after hundreds of massages. This is exhausting and infuriating and illegal and unfair. Their costumer service does not exist, they are inefficient, nothing gets done only useless correspondence.