Nadirqulu Q.

Hello, SiteJabber community,

I find myself compelled to share a frustrating experience with SWAPPA, an online marketplace that I once trusted for purchasing electronics. This ordeal has left me feeling disregarded and compelled me to question the integrity and customer service of SWAPPA.

My journey began when my original SWAPPA account was abruptly closed without any clear justification. Seeking to resolve this issue and continue my activities, I created a new account, linked it to my PayPal (which is verified), and resumed browsing phones, contemplating my next purchase. However, before I could make any purchase, SWAPPA inexplicably closed my new account as well, leaving a terse message: "Your account is inactive."

In an attempt to understand the reason behind these closures and seek a resolution, I reached out to SWAPPA multiple times through emails and even tried to contact them via Instagram. My efforts were met with silence; not a single response was received, nor did they acknowledge my attempts to communicate. This lack of response raises significant concerns about what would have happened if I had placed an order and my account was closed in a similar fashion. Would I have been left out in the cold, with no recourse or way to receive the product I paid for?

This experience has been eye-opening and deeply disappointing. A platform that operates in the realm of online sales must uphold a standard of communication and respect towards its users. The complete disregard for customer service and the opaque nature of the account management process at SWAPPA is alarming.

I'm sharing this story as a caution to others who might consider using SWAPPA for their electronics purchases. It's crucial to be aware of the potential issues you might face, including unjust account closures and a startling lack of communication from the company. A marketplace that fails to engage with and respect its customers raises serious questions about its reliability and trustworthiness.

Thank you for taking the time to read about my experience. I hope it serves as a warning and contributes to a broader conversation about consumer rights and the accountability of online marketplaces.