Alison R.

Ordered two pairs of Chacos.
Received a pair of sunglasses.
Realised immediately that it was a scam when I received this email:
'The current status is Pending, it may display "Do Not Honour". But it does not matter, There will be processing results within 24 hours, Please be patient!'
Had to cancel my credit card.

Do not believe Tidebuy's return policy.

The dress I received is uwearable for reasons too many to list here, including colour, workmanship, size. They will not entertain my request to return the dress (at my expense) for a full refund.

For a couple of weeks, they responded to my emails by simply restating their return policy without addressing my concerns. In retrospect, think that this was a deliberate tactic (successful as it turned out) to run down the 45 day window for lodging a dispute with PayPal.

They eventually discounted the obvious problems with the dress in the pictures I provided as being due to the lighting. They offered me a US$15.00 refund and kindly suggested that I can keep the (unwearable) dress!

I have now noticed that there are no negative reviews on their website. I posted one, along with pictures, but it never appeared. The 'reviews' are all customer questions, not customer feedback. I'm sorry that I did not notice this before I ordered.

I'm happy for those of you who have received satisfactory products from Tidebuy, but be aware that if you are dissatisfied, you seem to have a 0% chance of being fully refunded.

I strongly suggest that you do not deal with this company. Good luck to you if you choose to ignore this advice!