Abby L.’s Reviews of CitizenShipper & more

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7/24/23

I made a reservation to transport my 2 dogs across the country from MA to CA for a total of $3000 + fees. I paid 50% + $250 finder's fees up front, but had to cancel about 2 weeks before the scheduled pick-up date because my family was no longer moving. CitizenShipper refused to refund me the $1500 driver's fee even though their website clearly states that there are no cancellation fees if they were notified at least 3 days before the scheduled pick-up date. Instead, they offered an 'e-credit' which is not helpful because I'm longer moving. I've already reported this to the BBB hoping they can resolve the matter. I do not recommend using this service because they promise one thing but do another.

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Thank you

r c. – CitizenShipper Rep 8/7/23

We appreciate you taking the time to share your feedback with us, and we sincerely apologize for any inconvenience you experienced with your recent booking.

We understand the frustration caused by the cancellation and the misunderstanding regarding the refund policy. Our aim is to provide transparent and reliable services, and we are committed to resolving this matter to your satisfaction.

To ensure a thorough resolution, we kindly request that you reach out to our dedicated Support Team at support@citizenshipper.com. They will be able to review your specific case, clarify any discrepancies, and work towards a suitable solution.

While we do understand your concerns regarding the e-credit offered, our Support Team is equipped to explore alternative options that may better suit your needs.

Your satisfaction is of utmost importance to us, and we are here to assist you in any way we can. We assure you that your feedback is invaluable, and we are continuously striving to enhance our services based on customer input.

Thank you for bringing this matter to our attention and for giving us the opportunity to address it. We truly hope to resolve this situation to your satisfaction and regain your trust in our services.