I shop online regularly. With so many companies vying for business, there's no need to accept sub par product or customer service. I received an item with a faulty zipper, immediately reported it and was denied a return after several attempts to explain the situation. Not to mention that there are no telephone agents available EVER! There are so many other online stores with amazing customer service agents. I literally spent 2 full days dealing with the return of a $45 item - so not worth it! Will never shop here again and highly recommend you look elsewhere.