We made a reservation for a full size SUV by budget for 4:00 pm pickup time the price was good and everything looked that's going smoothly. L called up budget the day before if l need to be there on the button and they told me that I have a grace period of 30 minutes what i could arrive late and still get the car. On the day we're supposed to pick up the vehicle we're driving to the location and we're running a few minutes late we got a phone call at 3:50 pm from the Location that we're supposed to get the vehicle that if we are not there within 10 minutes they are going to be closed so we told them that we're going be there at 4:05 just 5 minutes late so please wait we arrived at 4:05 and we knocked on the door and a employee opend the door and told us they can't give us the car anymore because their system doesn't let but after begging them he told us that for $100 cash tip he could give us the car. WHAT A SCAM NEVER EVER AGAIN BUDGET