I had an appointment couple of days ago with a gentleman named mr.Alexandre N at Westmount branch. I've been a customer for over the past 12 years and never felt that much welcomed. I was always waiting for the moment where someone will really care about me and my financial situation. He is a true professional polite gentleman. I finally understand what is the meaning of getting ready for retirement, how much it is important to save money and how crucial is to accept to be guided. I was about to move all my assets outside of BMO couple of weeks ago and he made me realized how much BMO cares about me and my goals. Thank you mr.Alexandre for this wonderful experience.