- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Jotform told us that we were on a legacy plan and that "as long as you don't change your subscription, you'll enjoy that price for the rest of your life." Then they renewed our subscription with a 58% increase. Their support has been unhelpful. I've asked for the issue to be addressed and escalated but all I get is an apology for the 'inconvenience'. To my mind this is a breach of trading laws, so we'll be talking to our legal team. I wish there was a way to leave a no star rating.
Allison S.'s review of JotForm earned a Very Helpful vote
Allison hasn’t received any thanks yous.
Allison doesn’t have any fans yet.
Allison isn’t following anybody yet.
Empty.
Esta plataforma no ha cambiado en cada desde que la instalé, no tiene teléfono de ayuda al...
Hello Allison,
We sincerely apologize for the inconvenience you've experienced. It is true that subscriptions will be grandfathered for as long as you stay on the same plan. We reviewed your case and there seems to be some confusion due to the misinformation shown on the billing page for grandfathered accounts, and we are truly sorry about that. This has now been fixed. To further clarify, the amount displayed on the billing page before it was corrected was the discounted price, which is supposed to be the full price. Please note that the 50-percent discount you availed during the sale is a one-time offer. This means that your plan will auto-renew at the full price. This is the reason why you are seeing the full price on renewal. Our team has already applied a fix that corrects the price information on the billing page for grandfathered accounts. Thank you for your understanding.
Should you have any other questions, feel free to contact us via our support contact form at https://www.jotform.com/contact/. We would be glad to assist you.