Alpana P.

I bought a saree at their Lower Parel, Mumbai Store on a Monday evening. At no point was the return policy mentioned to me (my bad I did not check). I saw the saree in day light on Tuesday and did not care for it. I went to the store on Wednesday evening for an exchange or refund. They said they could not take the saree (tag intact) back as anything over Rs. ******* is not returnable. I wrote a note to their customer care who came back saying the store had mentioned the policy to me which is a lie and that the return policy is at the back of the invoice.

Net, I will never buy the Ritu Kumar label again.