Alyesse L.

I placed an order of 7 items 2 weeks ago and I received an email confirming that my ordered was delivered via UPS but only recieved only two items. I was charged and did not receive my renting items. I send a request for a refund for the items I did not receive. Old Navy within minutes replied denying my request. I called their customer service line to ask why. The customer service agent told me that I would need to dispute it with my bank and they will not grant my request for refund.
Its so disappointing. I will never shop here again.
They can easily look at the shipment that was sent. A single small package with one item. When I was supposed to be receiving 7 in total.
Their customer service representatives are not helpful whatsoever.