Amanda H.

Minus a star for over the phone customer service. That being said, Most of the reviews listed here are not truly indicative of how this bank actually operates. It sounds like a bunch of financially irresponsible people having a baby fit. And a lot of it isn't even true. For example, one lady says they charged her more than 100 overdraft fees. First convienience caps at 4. They are 34 dollars a piece which is a bit much compared to other banks. But, you can have 9 or 10 different overdraft purchases and they only charge you for FOUR! The rest are fee free. Another lady says that the cap on mobile deposit is 200 resulting in overdrafts. This is not true either. I deposit mine and my husbands checks for many times that amount weekly. They do put a hold on it if it's over like $1500 I believe to ensure that the check clears before it released. But, that isn't bad customer service, it's good business. If you are over drafting it's because you are spending money you don't have, not because the bank is irresponsible. They also have a loan called fresh start that will zero out your negative balance allowing you to get caught up. I could go on and on. But, I digress. This bank has never been anything but amazing to us, and everyone I know that has used or switched to them has never been anything less than satisfied. My ONLY complaint would be phone customer service. You are better off going into the branch and speaking to someone in person if you have a major issue. I seem to go round and round over the phone, but in person it's always handled immediately. The phone service is really only good for reporting lost/stolen, or ordering.