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Tried using this multiple times. It's never able to verify our information. For the first time ever after much wasted time, I got to the point where I have to join a video call. And it wants us to stare at a computer screen for over two hours to video chat with someone? Best part - the time isn't going down for our wait time, it keeps increasing! I swear they do this on purpose so that working people who have been affected by covid can't access the help, and it's less money they have to put out.
* ID.me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Amanda M.'s review of ID.me earned 15 Very Helpful votes
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Hello, we are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon! IDme Social Response Team