Amanda M.

Poor customer service and super slow response time. Their famous line was always "escalating to management' which essentially just another way of buying time. I waited for months to hear back from "management" and had to send several follow emails…still no resolution. The actual "escalation" only happened when I voiced my concern and experience via social media (which was never my intention to escalate thing). I merely just wanted people to be aware of my experience and not be in the same boat as I was. When I voiced my experience and opinions, GRF social media "spy" was being very rude and unprofessional. Trying to hush and put me down. Their price is highway robbery compared to other reputable online rose nurseries. Sometimes price is irrelevant when it comes to customer satisfaction. I don't mind the high prices so much if they can improve their communication and customer service. When you spend over thousands of dollars, a little kindness and common sense would be appreciated. Customers will value you more than the price of your product when you have exceptional customer service. Oh…and by the way, that social media GRF "spy" does more damage to their image than damage control. The right thing for him to do would be to point customers to the right people at GRF so they can help resolve the issue, not to shot them down and add on to the problem. Looks bad and very unprofessional.