Amanda S.

Beware of signing up for a JustFab account! Sure, their shoes are cute and they sometimes have intriguing promotions, but that's just how they lure you in. Once you create an account and are a "VIP" member, you're screwed. What they fail to advertise is that they keep your credit card on file and charge it EVERY month, even if you don't buy anything. They only give you like 4-5 days at the beginning of the month to "skip" being charged. Cancelling your account is ridiculously difficult. You call the number and it's generally foreign people (usually India) answering, poor English, and they give you the run around. And if you still have a "credit" on your account (the money they took from you) they don't give it back. Instead they give you some sort of e-gift card MONTHS later, that you need to reopen an account to even use. Absolutely terrible in every way. Save your money, go somewhere else!

Love shopping online at VS. I've gotten perfume, lotion, panties, and clothing online. It's especially great when they have their panties sale. Website is easy to navigate and use, and it shipped so quickly! I got my order within 3 days of purchasing. When it comes to returns, you can ship it back, but I find just going into a nearby store to be far easier and faster.

I placed my $85 order on 2/11 and still have not received my items. I've tried calling twice and no one picks up, it's just an automated machine. I've e-mailed them and all I get is a generic message back. My order status said "Ordered" for about 4 days and didn't change until the 5th day. I finally got a track my shipment e-mail and it said that it would arrive 2/17 by 8pm (so it'll be 6 days since my purchase). It's currently 2/17@ 11pm and I NEVER received my order. The tracking still says I'm supposed to get it today, never updated. I'm so pissed, there customer service sucks, and they need to take down the 2-day shipping that they advertise because it's a lie. Tomorrow will be exactly 1 week since placing my order, who knows when I'll get it. Wish I had read the reviews before ordering, could have saved myself some money.