Amani A.

Clearly stated that my package was for Christmas and it was a disaster! Customer service is poor and run on GMT+8, takes 24hr minimum for anyone to get back to you as there is no telephone number. My package was available to ship on the Thursday 20/12, I spent a day and a half trying to get hold of an agent as the website wouldn't allow me to select it for shipping. I spend 5hrs on Friday waiting for someone to talk to me over the live chat after which all that time it hadn't connected to an agent and they all of a sudden went offline! They got back to me on Saturday morning which was useless as they said there was a technical fault and the technical team wouldn't be available until Monday the 24/12. After talking to the manager to complain on the Sunday I waited on the phone to let me know when the technical team would arrive into work so I can wake up due to the time difference... I was then told they have been given the Xmas eve and Xmas day off therefore wouldn't be able to do anything until boxing day 26/12... WHICH IS TOTALLY BIZARRE FOR A SERVICES COMPANY WHO DEPEND ON THESE IMPORTANT HOLIDAYS FOR BUSINESS... after much deliberation an agent called me Sunday night saying the problem had been fixed. I then was able to ship the package the following morning when the US office opens. However some incompetent being put in the wrong destination of shipping my package was now being sent to Hong Kong and not Bahrain... We found out through a contact we have in FedEx and they denied any fault from comGateway's end even though we have proof. And now currently my package is being rerouted through Hong Kong. Having paid 36% of the order in total of our package and its a complete scam! The "express" service they use (which was apparently a free upgrade) is FedEx economy shipping. After paying over $400 for this service I would say they are SCAMMERS!