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I purchased a dress. They wanted exact measurements so I sent them. The dress came back too big in the bust, tight in the arms, and way too long. They did not use my measurements. They want me to send it back to China which will cost $30 and I spent almost $20 to receive it. I had no idea it came from China. They told me that there is no U.S. address to send it to but the package it came in has a New York address on it. The email conversation with them is nothing but a run-a-round. They offered to give me $35 back to just keep it. I'm still out quite a bit and the dress does me no good. NEVER BUY FROM THESE PEOPLE! You will get no where. It seems like a scam.
Update: I was specifically told that there was no office in the U.S. and that is why you wanted me to send the dress to China. Why are you now saying that there is an office in the U.S.? Also... I have NEVER heard back from you and today is 9-23-22.
Tip for consumers:
Don't buy from these people and save yourself the hassle.
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I ordered 2 dresses in two different sizes which they reached out to me to ask if I'd prefer to...
I recently purchased a dress. It arrived and was way to small. I called and left messages several...
Dear Amber,
I feel very sorry that you are not satisfied with the dress. Anytime, customers' satisfaction is our final goal. I have informed our customer service manager and she will contact you to solve the issue.
As to our company, we would like to give you an explanation. We are a dress group supporting the global market. We have an office in charge of marketing and design in the USA as well as Canada. Like most suppliers in this industry, we produce most items in China and ship them out to the whole world, which is very common even in some big brands in the USA.
I regret any inconvenience it may bring to you.