Amber L.

Absolutely would NOT recommend this place to stay. We were needing an extended stay hotel due to an emergency and I found Candlewood through booking.com. At first it seemed like everything was going to be good. We were greeted by the front desk manager who is super sweet and she got us checked in.
The next morning is when things took a turn for the worst. There was a different woman at the desk named Jerika who locked my bank card up while running my card through their system so many times back to back the bank froze it as a security measure. When I told her that's what happened and I'd need to speak with the bank to unlock my card she got very nasty with me. The outgoing General Manager JR was wonderful in helping get that fixed.
Everyday I continued to have billing problems with this place, including them billing me 3 separate transactions for the same night stay and also applying my payment to my room. They applied my payment to someone else's room! When I brought it to their attention that I was having duplicate and triplicate charges on my card the new General Manger Jessica and the day person Jerika got very nasty with me and did not want to admit my payments were being applied to another room.
The evening woman Misty was so helpful. She gave me all my receipts so I could go through all the charges to my card and figure out why they were not going towards the room we were staying in. She was a great help in getting this info to Sharon the desk manager. However the GM Jessica did nothing to address it and instead said she would allow us to extend our stay any longer and told Jerika if I tried to renew it 'tell them we're completely booked' which wasn't true because while I was standing at the desk they took a walk in for a room with no reservation.
The entire time we were there Jessica and Jerika would continuously come to our room door and harass my teenage daughter and even scaring her. It got so bad my daughter wouldn't even leave the room if I wasn't with her. I brought this up with the desk but they just retaliated against us and gave us 30min to leave.
After speaking to some of the hotel guest I also learned that Jerika was giving additional discounts on rooms for her friends or people she really liked. I even saw a few of their receipts to prove it.
Overall the week we were here was a nightmare. Don't waste your money because the new GM is awful and favors certain guest over others and if you're not one of them they find ways to not allow you to renew your stay.