Amber Y.

Received complete wrong order in which they acknowledged was their mistake. They offered to ship the correct ones to me with me sending the wrong ones back. When I asked if they would refund the original shipping costs that I paid (since they can't even offer free shipping for $250-450 floor mats and never run sales not even for military) they told me that they would ship the new ones to me for free! Well no kidding! Since you sent the wrong ones and I already paid for shipping. Now I'm expected to drive 45min+ to take the wrong ones to a fed ex! I spoke to 2 different people (the 1st Lady was rude) who both told me no on any price adjustments or reimbursement of shipping. Acted like they are doing me a favor! I'm praying my son is ok with me ordering from Husky who has better reviews and better customer service so I can tell this arrogant company with horrible customer service to come pick up the wrong mats and keep the right ones! When I asked to speak to a manager I was told well you can try to call back tomorrow but we are really busy this time of year! Like this is the only company busy at Christmas time! Goodness! All companies and families are busy this time of year! But they still offer customer service and take ownership of their errors and try to do the right thing for their customers. It's amazing to me it is worth it to them to have a very unhappy customer with word of mouth than to just reimburse the $20 shipping cost! Tells you what consumers mean to them I guess.