My experience with Shapeways has been really great. Amazingly friendly and helpful service. I ordered a special D20 to propose to my partner with, and they were in touch every step of the way to let me know how the order was progressing. When the delivery got lost (not due to Shapeways, but due to local delivery issues), they were incredibly helpful in sorting it out and I'm happy to say I got my item in the end. The item is lovely and just as described. Would definitely recommend this company - fantastic customer service!