Adam P.

Ok, So I ordered a Smittybilt Gen3 winch 4/01/2023 it is now Aug 29th, 2023 and still haven't received it. I tried reaching out to 4WPs many times and the phone just keeps ringing, if you choose to talk to sales they will pick up right away ( go figure) you ask about your order and they transfer you back to existing orders with nobody to answer.

After 6 months I get an email saying my order was shipped, upon looking at the receipt it was changed to a Gen2 ( not what I ordered). Contacted 4WP again and finally got a hold of our salesmen ( Benjamin) he told me that the winch had been discontinued and there system changes it automatically when not in stock ( that make zero sense). Contacted Smittybilt and the Winch had not been Discontinued and contacted their Main office and their system does not change automatically (WTH).

So i asked for a return label they said it would take 24 hrs to receive, a week goes by and big surprise no label. Called back to talk to a different gentleman and he said the salesmen never noted a return label on my order. Finally received the label today ( 8/29/2023.

I'm not trying to bash the company but it is completely unacceptable.

Sorry for the long post just don't want someone go through what Iv been going through for months.

Thank you for your time and I hope this helps someone.

FYI 8/29/2023 still no Winch!