The most horrible website ever. I bought their refurbished hp laptop and it was way too many problems, so contacted them asking to return it and get my refund, but the only thing they said is to contact hp and explain the problems of my laptop to them. Did not even mention about the refund. Totally horrible! Waste of money! STAY AWAY from this website! I am just outraged, because I feel like they my money was stolen from this woot.com website! Again stay away!