Pierrette B.

In October 2022, we met with 2 representatives from Provincial Smart Home Services (PSHS), to evaluate our home for energy efficiency and cost savings.

The sales pitch was slick – tons of savings, rebates from Enercare ($300) and the Ontario government ($1,450), a buyout of our rental agreements with Enercare Home Services (we were renting our A/C, furnace, and water heater from Enercare at that time), and a service agreement for the heating/cooling equipment.

This was all put in writing and included in our contract. Some initial work and minor energy saving changes were done quickly (home thermostat, tankless water heater, attic insulation, door security camera). They didn't waste any time selling the cost of the entire program to Simply Group Finance and we were required to sign a loan agreement with them.

DO NOT BELIEVE THIS COMPANY'S PROMISES! DO NOT DO BUSINESS WITH THIS COMPANY!
YOU HAVE BEEN WARNED!

More than 9 MONTHS LATER, neither the buyout nor the rebates have materialized. We have had many phone calls and emails with the PSHS ("Customer Relations") to attempt to resolve this matter. Enercare is now coming after us for the buyout payment PSHS was obligated to pay (more than $19K). We are now making payment on the loan with Simply Group Financial which paid PSHS for their services AND we face paying twice for the same services and still not getting the service. We have filed an official complaint with the Better Business Bureau – which prompted yet another "promise" of payment, but no payment. Now we are moving to a formal complaint with Ontario Consumer Affairs, and legal action.

The BBB has recorded 52 complaints about this company in the last 12 months alone. In our opinion, PSHS seems to be well practiced in making false promises as a stonewalling and delay tactic. According to the BBB's website, PSHS is offering compensation or incentives to individuals who post reviews. Also, the average rating of all customer reviews is 1/5. Had we seen this last fall, we NEVER would have signed on with them.

As we now face what appears to be PSHS's complete disregard and contempt for the MONTHS of follow-ups, empty verbal and written promises to pay out (from at least three "customer relations" persons at PSHS, all documented), and their refusal to respect their commitments, it is our reasonable opinion that PSHS`s business model is to bamboozle customers with promises of savings and efficiencies, do some inexpensive installation quickly to assuage any "buyer`s remorse" the customer might experience during the cooling down period mandated by the Consumer Protection Act, add their legally contracted obligations to the "another sucker" pile, and then blatantly ignore customers in the hopes that they will go away. This is the most pathetic excuse for "customer service" we have ever experienced, and given the large sums involved, certainly the most stressful.

At the time of writing this review, PSHS`s website states that the owners are Mohammed Osman and Khalid Elmi.

For the record: we are NOT disgruntled employees seeking retribution, and except for our stated opinions above, everything contained in this complaint is 100% factual and well documented.