Amy C.

I ordered over $800 worth of clothing on 6/15 to be shipped to the store. I'm going on vacation 8/1. Today is 7/11 and my order is still not there. That's 4 days short of a month. On the website my order status is "in process" with no shipping links or anything. Maybe they thought I'd forget about it. I called the store three times but they didn't answer their phone, so I had to do online chat. When I go to the store, I might just tell them to return everything and refund me because of their piss-poor customer service. This is how you treat a customer that spends that amount of money? This is the first time I've dealt with this company and undoubtedly my last.

Irritating company that caters mostly to subprime market, which I am not. I'm in the process of a refi with PenFed and can't sign the documents fast enough. If you buy from Carvana, refi as soon as you can (IF you can) because Bridgecrest is awful. I hate having this embarrassing trash financier on my credit report.

Most of the reviews are from subprime people who have a subprime understanding of lending (i. E., "I signed the paperwork for this outrageous 27% APR loan and Bridgecrest is not willing to work with me after [health issues/fight with significant other/depression/incarceration]". What they aren't saying is that they probably asked for an extension after two months of payments. Or "this company sucks because they repossessed my car!" They repoed your car because you didn't pay, moron. Or "I totaled my car and Bridgecrest blah blah blah". Who totals their car? I'm turning 50 this year and have been in two tiny fender benders in my life, having gotten a license at 16. Reckless people put others in danger and then they whine about insurance and finance companies giving them high rates and "not working with them"?! Go eff yourself. You're working with underwriters, not your social worker or elementary school teacher. It's called calculated risk. Pay up or shut up.